GameArq Online Support

1. Knowledge Base / FAQ

  • Parang Google ng GameArq – lahat ng sagot nasa isang lugar.
  • May categories: Accounts, Payments, Technical Fix, Game Guides, Policies.
  • Searchable para hindi ka ma-lost.
    👉 “Bro, di mo na kailangan mag scroll ng 3 hours sa FB group, andito na lahat.”

2. Support Tickets

  • Kapag di na kaya ng FAQ, boom submit ka ng ticket. 
  • May tracking number pa, parang delivery order – “Order #12345, in transit 🚚.”
  • May status: Submitted, In Review, Fixed.
    👉 “Legit, may resibo ng problema mo. Walang tatakas na issue.”

3. Live Chat / Real-Time Help

  • Kung urgent na parang last boss fight – meron tayong chat widget. 
  • Pwede AI muna sagot, tapos pass to human agent kapag di na kaya.
    👉 “Parang co-op, AI sidekick muna, then big bro agent papasok.”

3. Remote Desktop Support

  • Parang co-op gameplay IRL – kapag di na kaya ng chat at guide, pwede si support team mag-remote access sa PC mo (with permission syempre).

    Flow:
    1. Player submits ticket or enters live chat.
    2. Agent checks if mas mabilis via remote.
    3. User gets a one-time code or link (secure, para di basta ma-abuso).
    4. Agent takes temporary control – ayos drivers, fix settings, troubleshoot install errors.

    Safety first:
    1. May consent button bago magsimula.
    2. Session recorded for transparency.
    3. Pwede i-cut ng user anytime.

👉 “Think of it like may pro gamer na pumipindot para sayo para ma-clutch win yung PC problem mo. Hindi mo na need mag-browse ng 10 forums – sila na bahala, ikaw chill lang.”